Customer service basics specifically designed for the Transport industry!!
You will learn : key points:
- What customerservice is all about?
- How to use answer and handle the phoneenquirywith skill
- How to deal withawkward and difficult customers
- How to handle complaintsabout yourservices or company
- How topresent your attitude, andmotivate yourself on stressful days
- How toovercome price objections in person, by phoneor emailsetc
- How to understand your benefits andcreating 21reasonstovisit your busines
- How touse emailcommunication, skype, SMS texting , social media andother tools
- How to projectyour personality, and be welcomingat all times of the day
- How tomake suggestionsnot opinions
- How to sellyour companyservicesto customers andfellow staffmembers.
- How to get leads for more businessopportunities.
- How to plan your day and week tomotivate yourself
- How to listen and engage in conversationwithcustomers and staff members, andyour boss.
- How tostand, talk, and use gestures for impact in the first 30 seconds
- How to bemore confident in Customer service andimpress your customers.
If you are interested in this or any other of our courses, you can either
or BOOK NOW On the next available course