Terms of Trade
Issued by Commercial Roadskills Limited: This Terms and Conditions document governs the use of the Commercial Roadskills Limited Web Store Service. This Agreement can be accessed at any time from the navigation menu of any page of the website. By using the site, you are accepting the following terms and conditions.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Privacy Policy:

This privacy notice discloses the privacy practices for roadskills.co.nz. This privacy notice applies solely to information collected by this web site. It covers the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

1. Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

2. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

3. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and have suitable encryption and antivirus software.

Please note that for your privacy and security we do not store Credit Card details following any transactions or purchases from our store online or purchases made onsite.

4. Correction of information
If you would like to update or change any of the information we hold about you or If you feel that we are not abiding by this privacy policy or complying with the privacy act 1993 you should contact us immediately using the contact details at the bottom of this page.

Contract, Payment and Delivery

Orders will be accepted by Commercial Roadskills Limited, for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.

Product Availability

Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.


All prices in the shopping areas are in New Zealand dollars (NZ$) and are GST exclusive. The GST (15% sales tax) and freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by Mastercard or Visa.


Products displayed on the Commercial Roadskills Limited shopping site can be purchased using secure Online merchant services in combination with DPS Payment Express. DPS is our e-commerce solution; DPS is one of New Zealand’s largest e-commerce gateway providers, providing you secure transaction processing for Visa and Mastercard. Your transaction and credit card details are not entered or recorded on our Web Site, you will be seamlessly transferred to the DPS encrypted secure service to enter your Credit Card details for processing. Once we receive confirmation that your transaction has been approved, we will then process your order and ship goods or confirm your place on the course whichever applies to your purchase.


Commercial Roadskills Limited is associated with DPS, New Zealandʼs largest and most preferred payment gateway provider. Commercial Roadskills Limited do not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details.

Payment Policy

Payment for courses must be received before the start of a course unless you have an account with us or have pre-arranged an alternative. Account customers are bound by the terms of account ie 7 day account is due within 7 days of the invoice date, monthly account is due on or before the 20th of the month following invoice date.

Registering (Login)

You will be asked to register as a member of Commercial Roadskills Limited. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed, saving you the effort of entering these details each time you checkout. As a registered customer we will send you emails and updates from time to time to inform you of new ranges, special offers and discounts. Please note, you are able to unsubscribe from our email updates at any time.

Payment Security

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. DPS is committed to protecting the security of your data.


The Commercial Roadskills delivery service is prompt and efficient and we have identified a range of best value courier, freight and postal services from which we chose. We ship all our online orders by courier and endeavour to deliver within (1-3 working days Monday to Friday) We can only deliver to a physical address, not a PO Box, Hotel, Motel or Care Of (c/-) address. Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. A faster delivery service may be available by request (subject to availability) but at an extra cost. Please contact us by phone if this is an option you are interested in. Should you feel that your goods do not arrive in good condition, please feel free to contact us. Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Title and Risk

Goods are at our risk until delivered to the address given for your purchase.

Refunds & Returns Policy

Please choose carefully as we do not fully refund if you change your mind.

For Courses;
No fees are charged to change a booking more than 48hrs before the start of the course. A 5% cancellation fee will apply to bookings that are cancelled more than 48hrs before the start of the course. A 15% cancellation fee will be charged for bookings that are cancelled or changed within 48hrs of the start of the course Once a course has commenced there are no refunds available unless you cannot complete a course through extenuating circumstances beyond either of our control, then, partial refunds may be available however these are strictly calculated on a case by case basis and are at Commercial Roadskills Ltd sole discretion

For Goods;
If you discover any defect in your product, you may return the item you purchase in new condition for a replacement within 30 days of delivery. When replacements are not available we may, at our discretion, provide a complete refund. We’ll notify you via e-mail of the status of the replacement or refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase after we have received your return. Freight will be refunded where the product is faulty or arrived damaged.


Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at Commercial Roadskills Limited discretion. Commercial Roadskills Limited will repair or replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply. Please note that the guarantee does not cover faults arising from: • Normal wear and tear • Accidental damage or mistreatment Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. For any claim to be made the item must be sent directly to us. Commercial Roadskills Limited 21 Brigade Road Airport Oaks Auckland New Zealand.

Limitation of Liability

Commercial Roadskills Limited are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if Commercial Roadskills Limited was advised of the possibility of such damages.

Complaints Procedure

For complaints about Commercial Roadskills Ltd or one of our staff raise it with the tutor/staff member concerned or email us at admin@roadskills.co.nz, If it is not resolved, contact the General Manager – 09 919 2711. If you are still dissatisfied and it is regarding an NZQA course the you can contact directly the relevant ITO, NSB or Advisory Group

Appeals Procedures

If you are unhappy with any aspect of the training / assessment process firstly discuss this with your trainer / assessor, if there is no resolve then discuss concerns with Commercial Roadskills Ltd General Manager 09 919 2700 or contact admin@roadskills.co.nz, If you are still dissatisfied and it is regarding an NZQA course the you can contact directly the relevant ITO, NSB or Advisory Group.

Use of the Web Store Service by You

Your right to use the Web Store Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Store Service. You may not download, modify, transmit, or otherwise use any material from the Web Store Service for public or commercial purposes.


This Web Store Service provides general information about Commercial Roadskills Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Commercial Roadskills Limited, the services and products they offer. Commercial Roadskills Limited reserves the right to change, delete or move any of the material on the Web Store Service at any time without notice. Commercial Roadskills Limited makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Commercial Roadskills Limited be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.


Commercial Roadskills Limited is the trade name of Commercial Roadskills Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by Commercial Roadskills Limited. The material featured on this site is the copyright of Commercial Roadskills Limited unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for non-commercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Commercial Roadskills Limited and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Commercial Roadskills Limited or third parties. If you have received approval to link to the Commercial Roadskills Limited website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Website owner information

Commercial Roadskills Limited owns and operates this website: www.roadskills.co.nz, and is located in New Zealand.

Commercial Roadskills Limited
Po Box 14580
New Zealand
P: 64-9 919 2711

Contact Details

If you have any queries regarding shopping with Commercial Roadskills Limited,
please email admin@roadskills.co.nz or call 09 919 2711 CommercialRoadskills

Policy Changes Any changes to this policy will be published here.